Lean Six Sigma Master Black Belt (LSSMBB)

CHAPTER 7: WHAT IS A PROCESS?

1. 1. What is a Process?
2. 2. Major Process Components
3. 3. Process Owners
4. 4. Data
5. 5. Defining Process Components: The SIPOC
6. 6. Tips for a SIPOC Brainstorming Session
7. 7. Sample SIPOC Diagrams

CHAPTER 8: QUALITY

1. 1. Critical to Quality Characteristics
2. 2. The CoQ and the CoPQ
3. 3. Quality is Critical to Success

CHAPTER 9: SELECTING THE RIGHT PROJECTS

1. 1. Juggling the Right Amount of Projects
2. 2. Enterprise-Level Selection Process
3. 3. See for Yourself

CHAPTER 10: BASIC SIX SIGMA TEAM MANAGEMENT

1. 1. Building a Six Sigma Team
2. 2. Timelines, Scheduling, and Milestones
3. 3. Budgets

CHAPTER 11: INTRODUCTION TO DMAIC AND DMADV

1. 1. DMAIC versus DMADV
2. 2. Define
3. 3. Measure
4. 4. Analyze
5. 5. Improve
6. 6. Control
7. 7. Design
8. 8. Verify
9. 9. Breaking up the Elephant

CHAPTER 12: DEFINE

1. 1. Creating a Project Charter
2. 2. Project Ground Rules
3. 3. Define Toolset
4. 4. Define Tollgate Checklist

CHAPTER 13: MEASURE

1. 1. Failure Modes and Effect Analysis
2. 2. Collecting Data
3. 3. Measure Tollgate Checklist

CHAPTER 14: ANALYZE

1. 1. Root Cause Analysis
2. 2. Graphical Analysis
3. 3. Statistical Analysis
4. 4. Analyze Tollgate Checklist

CHAPTER 15: IMPROVE

1. 1. Solutions Selection Matrix
2. 2. Cost Benefit Analysis
3. 3. Piloting a Solution
4. 4. Planning Implementation
5. 5. Improve Tollgate Checklist

CHAPTER 16: CONTROL

1. 1. Revise FMEA
2. 2. Create a Control Plan
3. 3. Visual Management
4. 4. SPC Charts
5. 5. Team Celebration and Reflection
6. 6. Control Tollgate Checklist

CHAPTER 17: INTERMEDIATE GRAPHICAL ANALYSIS

1. 1. Additional Graphical Analysis Tools
2. 2. Creating an X-Bar Control Chart without Statistical Software
3. 3. Adding Free Data Analysis Tools to Excel

CHAPTER 18: NORMAL PROBABILITY DISTRIBUTIONS

1. 1. Probability Distributions
2. 2. Creating a Histogram in Excel
3. 3. Normal Distributions
4. 4. Normal Probabilities

CHAPTER 19: CORRELATION AND REGRESSION

1. 1. Correlation
2. 2. Linear Regression Analysis
3. 3. Using Correlation and Regression in Six Sigma

CHAPTER 20: NON-NORMAL PROBABILITY DISTRIBUTIONS

1. 1. Reviewing Normal Probability Distributions
2. 2. Non-Normal Continuous Distributions
3. 3. Non-Normal Discrete Distributions
4. 4. Applying Data to Real-World Situations

CHAPTER 21: HYPOTHESIS TESTING

1. 1. Hypothesis Test Basics
2. 2. Selecting the Right Hypothesis Test
3. 3. Why Run Hypothesis Tests
4. 4. Running Hypothesis Tests

CHAPTER 22: SAMPLE SIZE

1. 1. A Review of Hypothesis Testing Errors
2. 2. What Information is Required for Choosing Sample Size?
3. 3. Sample Size Calculations: Choosing the Right Method
4. 4. Running and Analyzing Sample Size Tests in Minitab

CHAPTER 23: ADVANCED CONTROL CHARTS

1. 1. Common Control Chart Types and When to Use Them
2. 2. Creating and Reading Control Charts in Minitab

CHAPTER 24: APPLYING STATISTICS TO BUSINESS APPLICATIONS THROUGH SIX SIGMA

1. 1. Common Challenges When Presenting Statistical Analysis
2. 2. Why Include Some Statistics?
3. 3. Tips for Creating Business-Friendly Presentations

CHAPTER 25: INTRODUCTION TO MINITAB

1. 1. Overview of the Minitab Interface
2. 2. Overview of the Minitab Menu
3. 3. The Calc Menu Option

CHAPTER 26: GRAPHS AND QUALITY TOOLS IN MINITAB

1. 1. The Graph Menu Option
2. 2. The Stat Menu: Quality Tools
3. 3. Gage Studies

CHAPTER 27: THE STAT MENU IN MINITAB

1. 1. Basic Statistics
2. 2. Statistical Tests

CHAPTER 28: ANALYSIS OF VARIANCE (1-WAY ANOVA)

1. 1. Preparing for a 1-Way ANOVA
2. 2. Running a 1-Way ANOVA

CHAPTER 29: DESIGN OF EXPERIMENTS

1. 1. When Analysis Can Occur on Existing Data
2. 2. Why Run an Experiment?
3. 3. Best-Guess Trial-and-Error versus Factorial Experiments
4. 4. What is Factorial Experimentation?
5. 5. Step-by-Step Guide for Creating a Designed Experiment
6. 6. Step-by-Step Guide to Running a 2k Factorial Experiment in Minitab
7. 7. Next Steps

CHAPTER 30: INTERACTIONS, MULTI-LEVEL FACTORIALS, AND CREATING EXPERIMENTS

1. 1. The Importance of Understanding Interactions
2. 2. 2k Factorials Versus Multi-Level Factorials
3. 3. Tips for Creating Successful Designed Experiments

CHAPTER 31: BRAINSTORMING AND PROCESS IMPROVEMENT TOOLS

1. 1. Activity Network Diagram
2. 2. Affinity Diagram
3. 3. Interrelationship Diagram
4. 4. Force Field Analysis
5. 5. Responsibility Chart
6. 6. Nominal Group Technique
7. 7. Check Sheets
8. 8. SWOT Analysis
9. 9. Starburst Brainstorming
10. 10. Role-Play or Figuring Brainstorming
11. 11. Brainwriting
12. 12. Brainstorming Alone

CHAPTER 32: PROCESS MAPS

1. 1. Why Create Process Maps
2. 2. Two Types of Process Map
3. 3. Process Map Symbols
4. 4. Basic Flow Charts
5. 5. Creating a Swimlane Diagram
6. 6. Tips for Creating Concise, Attractive Process Maps

CHAPTER 33: VALUE STREAM MAPPING

1. 1. What is Value Stream Mapping?
2. 2. Value Stream Map Symbology
3. 3. Value Stream Mapping Tips
4. 4. Value Stream Mapping Steps
5. 5. What Do You Do with Value Stream Maps?
6. 6. Tips for Creating a Future-State Value Stream Map

CHAPTER 34: SIX SIGMA IN HEALTHCARE

1. 1. Benefits of Six Sigma in a Healthcare Environment
2. 2. Challenges of Implementing Six Sigma in a Healthcare Environment
3. 3. Six Sigma Healthcare Case Study: Virtua Health’s Cardiac Program
4. 4. Six Sigma Healthcare Case Study: Medical Transcription
5. 5. Tips for Using Six Sigma in Healthcare

CHAPTER 35: SIX SIGMA IN FINANCE

1. 1. Benefits of Six Sigma in a Finance Environment
2. 2. Challenges of Implementing Six Sigma in a Finance Environment
3. 3. Six Sigma Finance Case Study: Citibank’s Approach
4. 4. Six Sigma Finance Case Study: Dot-com Deposits
5. 5. Tips for Using Six Sigma in Finance

CHAPTER 36: SIX SIGMA IN HOSPITALITY

1. 1. Benefits of Six Sigma in a Hospitality Environment
2. 2. Challenges of Implementing Six Sigma in a Hospitality Environment
3. 3. Six Sigma Hospitality Case Study: The Starwood Hotels & Resorts Example
4. 4. Tips for Using Six Sigma in Hospitality

CHAPTER 37: SIX SIGMA IN HUMAN RESOURCE

1. 1. Benefits of Six Sigma in a Human Resource Environment
2. 2. Challenges of Implementing Six Sigma in a Human Resource Environment
3. 3. Six Sigma Human Resource Case Study: Océ Business Service’s Payroll
4. 4. Tips for Using Six Sigma in Human Resource

CHAPTER 38: SIX SIGMA IN INFORMATION TECHNOLOGY

1. 1. Benefits of Six Sigma in an Information Technology Environment
2. 2. Challenges of Implementing Six Sigma in an IT Environment
3. 3. Six Sigma IT Case Study: Cellphone Provider Web Service
4. 4. Six Sigma IT Case Study: IT Components of Control
5. 5. Tips for Using Six Sigma in IT

CHAPTER 39: SIX SIGMA IN ENGINEERING

1. 1. Benefits of Six Sigma in an Engineering Environment
2. 2. Challenges of Implementing Six Sigma in an Engineering Environment
3. 3. Six Sigma Engineering Case Study: Industrial Engineering in Automotive
4. 4. Six Sigma Engineering Case Study: Consistent CAD and PLM Solutions
5. 5. Tips for Using Six Sigma in Engineering

CHAPTER 40: SIX SIGMA IN FIELD SERVICE

1. 1. Benefits of Six Sigma in a Field Service Environment
2. 2. Challenges of Implementing Six Sigma in Field Service Environments
3. 3. Six Sigma Field Service Case Study: Automated Routes
4. 4. Tips for Using Six Sigma in Field Service Environments

CHAPTER 41: SIX SIGMA IN MARKETING AND SALES

1. 1. Benefits of Six Sigma in Marketing and Sales
2. 2. Challenges of Implementing Six Sigma in Marketing and Sales
3. 3. Six Sigma Marketing and Sales Case Studies
4. 4. Tips for Using Six Sigma in Marketing and Sales

CHAPTER 42: SIX SIGMA IN CUSTOMER SERVICE

1. 1. Benefits of Six Sigma in Customer Service
2. 2. Challenges of Implementing Six Sigma in Customer Service
3. 3. Six Sigma Customer Service Case Study: Financial Services Help Desk
4. 4. Tips for Using Six Sigma in Customer Service

CHAPTER 43: SIX SIGMA IN CALL CENTERS

1. 1. Benefits of Six Sigma in Call Centers
2. 2. Challenges of Implementing Six Sigma in Call Centers
3. 3. Six Sigma Call Center Case Study: The SLA-Troubled Call Center
4. 4. Tips for Using Six Sigma in Call Centers

CHAPTER 44: SIX SIGMA IN THE RETAIL INDUSTRY

1. 1. Benefits of Six Sigma in the Retail Industry
2. 2. Challenges of Using Six Sigma in the Retail Industry
3. 3. Six Sigma Retail Case Study: Amazon.com
4. 4. Six Sigma Retail Case Study: Home Shopping Clothing Retailer
5. 5. Tips for Using Six Sigma in the Retail Industry

CHAPTER 45: SIX SIGMA IN ECOMMERCE

1. 1. Benefits of Six Sigma in the eCommerce Industry
2. 2. Challenges of Using Six Sigma in the eCommerce Industry
3. 3. Six Sigma eCommerce Case Study: eBay
4. 4. Tips for Using Six Sigma in the eCommerce Industry

CHAPTER 46: SIX SIGMA IN WAREHOUSE

1. 1. Benefits of Six Sigma in the Warehouse Industry
2. 2. Challenges of Using Six Sigma in the Warehouse Industry
3. 3. Six Sigma Warehouse Case Study: IBM Warehouse Inventory

CHAPTER 47: SIX SIGMA IN DISTRIBUTION

1. 1. Benefits of Six Sigma in the Distribution Industry
2. 2. Challenges of Using Six Sigma in the Distribution Industry
3. 3. Six Sigma Distribution Case Study: Therma Tru Doors
4. 4. Tips for Using Six Sigma in the Distribution Industry

CHAPTER 48: SIX SIGMA IN MANUFACTURING

1. 1. Benefits of Using Six Sigma in the Manufacturing Industry
2. 2. Challenges of Using Six Sigma in the Manufacturing Industry
3. 3. Six Sigma Case Study: Machines vs. Human Capital
4. 4. Tips for Using Six Sigma in the Manufacturing Industry

CHAPTER 49: SIX SIGMA IN FOOD SERVICE

1. 1. Benefits of Six Sigma in the Food Service Industry
2. 2. Six Sigma Case Study: Reducing Quality Cost
3. 3. Tips for Using Six Sigma in the Food Service Industry

CHAPTER 50: SIX SIGMA IN CONSTRUCTION

1. 1. Benefits of Using Six Sigma in the Construction Industry
2. 2. Challenges of Using Six Sigma in the Construction Industry
3. 3. Six Sigma Case Study: Concrete Panel Production
4. 4. Tips for Using Six Sigma in the Construction Industry

CHAPTER 51: SIX SIGMA IN MILITARY/DEFENSE

1. 1. Benefits of Using Six Sigma in the Military/Defense Industry
2. 2. Challenges of Using Six Sigma in the Military/Defense Industry
3. 3. Six Sigma Case Study: Military Process Improvements
4. 4. Tips for Using Six Sigma in the Military/Defense Industry

CHAPTER 52: SIX SIGMA IN GOVERNMENT

1. 1. Benefits of Using Six Sigma in the Government Industry
2. 2. Challenges of Using Six Sigma in the Government Industry
3. 3. Six Sigma Case Study: Process Improvement in Houston, Texas
4. 4. Tips for Using Six Sigma in the Government Industry

Step into the role of a Lean Six Sigma Master Black Belt and become a beacon of change and efficiency for your organization. This program is your gateway to mastering sophisticated Six Sigma methodologies, enhancing your leadership capabilities, and spearheading transformative projects. You'll not only lead complex initiatives but also mentor others to foster a culture that embraces continuous improvement and operational excellence.

• Seasoned Six Sigma Professionals: Ready to step up from Black Belt to a leadership role.
• Senior Project Managers and Directors: Oversee strategic initiatives and want tools to manage complex projects efficiently.
• Executives and Organizational Leaders: Drive sustainable change and strategic improvements across your company.
• Quality Consultants and Operations Directors: Advise on and implement best practices in process improvement at a high level.

• Lead with Strategy: Tackle and guide top-level projects that align closely with your company’s biggest goals.
• Expertise in Data and Analysis: Dive deep into data with advanced tools to pull out insights that others might miss.
• Mentorship Skills: Coach and inspire your team, sharing your knowledge to uplift the entire organization.
• Master Change: Navigate and manage change across diverse teams and projects, ensuring everyone is on board and moving forward.
• Innovative Thinking: Blend Six Sigma with creative problem-solving to develop new, efficient solutions and products.
• Strategic Decisions: Make confident decisions that enhance profitability and operational efficiency, shaping the future of your organization.